ETS Online Store Closed for Maintenance
The ETS online store will be temporarily closed from Monday, June 24 until Wednesday, June 26 for maintenance. All ETS fare products will remain available at local retailers during this time, including Safeway, Sobeys, 7-Eleven, Shoppers Drug Mart and others, or at the Edmonton Service Centre located in Edmonton Tower.
Riding transit is more accommodating than ever.
Buy ETS tickets and passes online
Have them delivered directly to your door.
When will I receive my order?
Fare product orders are mailed using Canada Post. If you select the "No Signature" option, orders are sent using regular mail. If you request a "Signature Required" option for delivery, we use the XpressPost service, which provides package tracking and signed delivery confirmation. If no one is home to sign for your delivery, Canada Post will leave a notice card with information on where to pick up the order. Please allow a minimum of 5 business days to receive your pass, particularly if using regular mail/no signature. Please also ensure you provide a complete mailing address including suite, room or office numbers.
What can I do if this delivery method is inconvenient for me?
While the signature requirement provides greater security, it may not be convenient for all customers. If you are not at home to provide a signature, a card will be left in your mailbox indicating which post office you can visit to provide a signature and receive your package. The option to waive the delivery signature provides greater convenience, but less security. Choosing this option means that your pass order will be left in your mailbox, and any lost or stolen passes will be your personal responsibility; your purchase will not be refunded by ETS if it goes missing.
When is the following month's pass available for purchase online?
Passes for the following month are available on the first Tuesday of the previous month. Only one pass month is available at a time through the online store. (For example: February 2020 passes are available for purchase until Monday February 3, 2020. March 2020 passes become available for purchase on Tuesday February 4, 2020.)
How do I know if my transaction was successful?
After placing your order, you will receive 2 email confirmations. One is an order receipt with the details of your order, and the other is a purchase receipt confirming that your credit card was charged. If you do not receive these emails, contact us at onlinestore@edmonton.ca to confirm if your transaction completed successfully.
What if I have a problem with my order?
Email us at onlinestore@edmonton.ca. Please include your contact information, a full description of your problem and your order id.
What is the online purchase refund policy?
All transit passes and tickets purchased online are not refundable.
Do shipping and handling charges apply?
Yes, $2 shipping & handling charge along with the applicable GST ($0.10) per order will be added prior to completion of your order.
Can I show my online receipt to the bus driver until I receive my actual pass in the mail?
No, only regular fare products are accepted on ETS buses and trains; receipts will not be accepted by transit operators or security as valid fare. (Note: boarding without a valid fare could subject you to a fine of $250. Allow at least 5 days to receive your order in the mail.)
What type of Browser does the online store support?
The site works with Chrome, Firefox and Edge.
Citizens may experience issues with Internet Explorer. The upgrade to Internet Explorer is Microsoft Edge.
FOIP Statement
Your personal information will be collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act for use in the administration of Edmonton Transit Service programs including the online purchase of Transit Passes and Tickets. It is protected by the privacy provisions of the Act. If you have any questions regarding the collection, use or disclosure of this information, contact the Online Store Administrator at 780-496-5752.