Charters Temporarily Suspended
Effective November 28, 2020, ETS charters are temporarily suspended until further notice. Charter bookings are no longer being accepted.
Note: Please phone the outlet to make sure they have the product you want in stock.
Edmonton Service Centre
The Edmonton Service Centre is located on the 2nd floor of Edmonton Tower at 10111 104 Avenue, across from Rogers Place. It provides lost and found and sells all ETS passes and tickets including senior citizen's annual passes. Visa/Mastercard/American Express, cash and debit are accepted for purchasing fare products.
See our frequently asked questions for answers to common questions about ETS.
Contact the City of Edmonton to:
Sharing Compliments and Concerns
Your feedback matters to us. To help us follow-up on rider feedback, ETS encourages noting the vehicle number of the bus or LRT car (not just the route number or time of day). We are able to use the vehicle number to identify the exact vehicle, correctly identity an operator or motorman, and determine the location of the bus or LRT when an event occurs.
Vehicle numbers can be found in a variety of locations on different models and makes of buses. See the image gallery for examples of where the vehicle number may be located on the buses you ride.
Finding a Vehicle Number
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Bus Exterior Front -
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Bus Interior Front -
DATS Exterior Front -
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DATS Exterior Side -
LRT Exterior Front -
LRT Exterior Side -
LRT Interior Top -
LRT Interior Side
ETS Customer Service Phone Numbers
| General Inquiries, schedule, service and program information. | 311 |
| Lost and Found | 780-496-1622 |
| Outside Edmonton city limits | 780-442-5311 |
| Mobility Choices Program | 780-496-3000 |
| BusLink | 780-496-1600 |
| Telephone Device for the Deaf | 780-944-5555 |
| Impark | 877-909-6199 |
| Charter Service | 780-496-5758 |
| DATS information | 780-496-4567 |
| Transit Watch | 780-442-4900 |
| Transit Security Commendations & Concerns | 780-496-5747 |