Note: Please phone the outlet to make sure they have the product you want in stock.
Wear non-medical masks or face coverings when using public transit, or in other locations where physical distancing is not possible.
Please make sure you dispose of your used disposable masks and/or gloves into a waste bin. If one is not available, store your used materials in a plastic bag until they can be disposed of properly.
Refunds and Reimbursements
Where can I buy a bus pass?
The Edmonton Service Centre in Edmonton Tower and all City-operated recreational facilities remain closed for transit pass sales, so transit passes and tickets cannot be purchased at these locations. Customers can purchase their regular tickets and passes at the ETS Online Store and ETS Sales Outlets.
.
Can I buy tickets at LRT Stations?
Yes, family/day passes and single-use tickets can be purchased at LRT ticket vending machines at LRT stations. Although the machines are cleaned regularly, it is recommended that you clean your hands before and after you use them to help prevent the spread of infection in our community.
Can I still use tickets or cash?
Yes, tickets and cash are accepted, however, monthly or family/day passes are encouraged because this minimizes contact and increases physical distancing. Paper transfers will be issued as proof of payment when paying with cash or tickets.
How is ETS safely handling transfer distribution?
The operator shields can stay up and transfers can be given. ETS is working on a hazard assessment and procedures for transfers.
Bus Proof-of-Payment Zones
On buses, for customers paying with cash or tickets, they will need to take a transfer from the operator (even if they don’t need a transfer) to show proof of payment, in the event they are asked by a Transit Peace Officer or a member of Edmonton Police Service (EPS).
ETS Online Store Closed for Maintenance
The ETS online store will be temporarily closed from Monday, June 24 until Wednesday, June 26 for maintenance. All ETS fare products will remain available at local retailers during this time, including Safeway, Sobeys, 7-Eleven, Shoppers Drug Mart and others, or at the Edmonton Service Centre located in Edmonton Tower.
