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Let us know where you see a pothole so crews can address them quickly and keep roads safe.

Your feedback on roadway concerns helps us keep our roadways safe and efficient. We appreciate your help in reporting problems as you encounter them. Your report is sent directly to Roadway Maintenance personnel who will dispatch it for inspection and repair.

How Potholes Form

A freeze thaw cycle causes potholes. Water in a crack will freeze and expand during the winter, weakening the pavement. When it thaws and the water evaporates, a cavity is left. As vehicles drive over the weakened cavity the pavement begins to crumble and a pothole appears. The more traffic on a pothole the faster it grows.

How City Crews Respond

Did you know city crews filled over 500,000 potholes last year?

City crews inspect all potholes they find or that citizens report. Potholes are inspected and prioritized based on safety. Safety includes considering size, location and traffic volume. Roads in neighbourhoods scheduled for urban renewal will be inspected and assigned a date.

How City Crews Prioritize Potholes

High priority locations - inspected within 24 hours and repaired within two days*

Lower priority locations - inspected within five days and repaired within a month*

Alleys - inspected within two weeks and repaired within a year*

*Please note that these are targeted timelines. Timelines can significantly change depending on factors such as location, weather conditions, resource limitations and other roadwork priorities. 

When Potholes are Fixed

Crews use different equipment depending on the size that may cause temporary noise and vibration.

Please give our crews room to work, and we'll have you safely on your way.

Pothole Damage

Provincial law outlines the City's responsibility and liabilities and sets a reasonableness standard with respect to the repair of roadways.

City claims adjusters carefully review each pothole claim in relation to the provincial legislation. Claims are paid only after going through the evaluation process, to ensure the City has properly assessed its level of responsibility for an incident.

The City reviews claims when damage occurred on a public roadway within Edmonton city limits which was the responsibility of the City. 

If your vehicle is damaged from hitting a pothole, find out more about submitting a damage claim.

For More Information

311 Contact Centre

Online Contact 311 Online

If you are calling from outside of Edmonton: 780-442-5311



TTY 780-944-5555

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